GDPR Compliance

At Voneno we take your privacy seriously and are fully committed to complying with the General Data Protection Regulation (GDPR). This policy explains how we collect, use, store, and protect your personal data when you use our website: www.voneno.com

1. What Data We Collect

We collect and process personal data to provide and improve our services. This may include:

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment details (processed securely via third-party providers)

  • IP address and device/browser information

  • Order history and preferences

2. How We Use Your Data

Your personal information is used for the following purposes:

  • To process and fulfill orders

  • To communicate order updates and customer service responses

  • To personalize your shopping experience

  • To send promotional emails (only with your consent)

  • To prevent fraud and ensure website security

Legal Basis for Processing Data

We only collect and process your personal data where we have a legal basis, including:

  • Consent (e.g., for email marketing)

  • Contractual necessity (e.g., processing your orders)

  • Legal obligations (e.g., tax compliance)

  • Legitimate interests (e.g., improving our services)

4. How We Store and Protect Your Data

All data is securely stored on GDPR-compliant servers. We implement strong security measures including:

  • SSL encryption

  • Firewalls and regular software updates

  • Secure third-party payment processing (we do not store card details)

5. Your Rights Under GDPR

You have the right to:

  • Access your personal data

  • Rectify inaccurate or incomplete data

  • Erase your data (“right to be forgotten”)

  • Restrict or object to processing

  • Withdraw consent at any time

  • Data portability – request a copy of your data in a machine-readable format

To exercise any of your rights, please email us at support@voneno.com.

6. Cookies and Tracking Technologies

We use cookies to improve website functionality and your shopping experience. You can manage or disable cookies in your browser settings.

7. Data Sharing and Third Parties

We only share your data with trusted third-party services essential for order fulfillment, payment processing, and website functionality. These providers are GDPR-compliant and only process data as instructed by us.

We do not sell or rent your data to any third party.

8. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy, including legal and accounting requirements.